Roborock dock not working Use the app t send the vacuum to clean the room the room the dock is in. Wipe the sensors clean. 5m clearance on the sides and the front. I tried multiple outlets and the light is not turning on the dock. Any related questions/discussions, such as issues, recommendations, reviews, comparisons, etc. In manage maps, the ground floor and first floor maps are there. and it still completly dry. I just got my Roborock S7 today. When the vacuum recognised the dock, the app changed automatically to show emptying functions. This didn't work as the app was showing that the robot was offline. I thought that it was some bug of the app and wanted to start cleaning. The light on the dock was off the whole time so I assumed it was charging. They also asked me to check that filter. Apr 24, 2020 · 3. Now i had a home station of the… Jun 2, 2021 · my roborock is unable to charge beyond 20% and the power button keeps flashing red when I try to charge it. Reason 3: Roborock Is Not Correctly Aligned on the Charging Base. Before with previous motherboard was fine. The robot will report "charging"/turn itself on when it's connected with the dock correctly. Now it’s not working again, what’s the deal here. Nov 4, 2021 · All of a sudden about 7-10 days ago, the vacuum would go "Offline" during a Full clean after about an hour. Reinigen Sie dann den vorderen Signalübertragungsbereich des Docks sowie den Frontsensor des Roboters. Not sure why yours has not, but if you don't like it, there are return policies for a reason. Stellen Sie das Dock an einem anderen Ort auf und überprüfen Sie, ob es vom Roboter gefunden werden kann. The dock should update on the map. When I run it, it just says "Positioning" repeatedly and doesn't go anywhere. The problem is that it does not locate itself and load the correct map when told to dock, it locates itself and loads the correct map when told to clean. The indicator light in its front should be solid on without the robot and off with the robot placed on it. If it does not work, I'm afraid that you need remap the house. May 17, 2021 · It’s all about #Roborock# products Q&A here. As for emptying debris, I don't own the dock myself, but every other review I've seen on YT and on here has been 90% positive. The filter had some dirt on the surface but most of it was not blocked. Oct 8, 2022 · It’s all about #Roborock# products Q&A here. Physically move the vacuum onto the dock (make sure it's actually charging). As my Roborock s5 is gaining age, the charging station is repeatedly showing signs of wear and not working properly. So it sometimes works and sometimes it doesn't. TLDR: found a failed MBR5150 diode in the power supply. Have it zone clean a very small area right next to the dock. Sometimes, when you manually put the robot on charging, it fails to sit on the charging docks, leading to no charging of the roborock. For me it seems to be that the robot goes few mm too far into the dock and the emptying ports on dock and robot do not line up perfectly. What Happens If You Move Your Roborock Charging Base? Generally, the roborock will figure it out. Moving the dock does not help. Then the next morning there was no blinking anymore. You may need to pick it up and place it close to the dock for it to work, then you can verify whether Its location gets updated on the map. Sometimes it empties, sometimes not. Apr 28, 2020 · 1, we do not suggest our users use another models charging dock, maybe you could charge but different charging dock may lead some other problems like the robot can't return the dock. , are welcomed! When this issue occurs, it will enter the dock, say "Charging", then moments later creep backwards to exit the dock, then creep forwards and say "Charging" again; only to repeat this back-and-forth issue until I resolve it by requesting a "docking" or manually putting it in the dock. 30. It's not corrected by ensuring the brush cover on the robot is seated properly (the three tabs not being visible. This make me wonder, there should be an option to edit location of the dock on the map. So I would try swapping to one mode vacuum or mop, see if it returns home. Now that I have high hopes for. It has just worked in the morning but in the evening I have realized that the light on dock was blinking and there was no light on the cleaner. I have tried to leave the roborock to charge overnight and clean the contact points with rubbing alcohol but that didn’t work as well. Thanks for that. Now, Roborock has to send me a brush replacement because I was one of the early users who had the brush tear on normal use. Anyone know if the dock light should be illuminated when the vaccum is charging? The light is only illuminated (white light)when the vacuum is undocked but not when docked. Once it's docked, please check if the dock's position is updated or not. firmware version is 3. Check if the rubber ring inside the cover of the clean water tank and dirty water tank area in position or not. Aug 23, 2020 · It’s all about #Roborock# products Q&A here. It just works. I have an S7 with auto-empty dock (NA Bagged version) and it has been working flawlessly for the last 4-5 months spare the occasional dock jam. The indicator of the dock should be solid on without cleaner and off once the robot is placed well on it. Things I have tried: bring it back to the dock. If mopping only mode doesnt work, try vacuum. The third part bag may not be compatible with the dock. I have not upgraded yet myself though because I only have to empty my S6 once a week. i tried setting the dock in different places, reloading the map and nothing works. update: problem solved after reset I took my roller out and removed some of the dirt manually, then the dust bin emptied when it returned to dock, but that was the only time it worked. Switch region of app and add robot to app again to test. I would have to pick it up and manually carry it to the dock to Charge since it hit 0%. The roller cover is installed properly, the dock vacuum is running but it appears to NOT be removing the dust out of the robot. Apr 30, 2023 · Sorry to hear the auto emptying is not working. If problems persist, reach out to Roborock customer service. However, the This morning suffered the same issue - completely dead charging dock. Mar 19, 2024 · 💡Bonus Tips If Nothing Works: https://cleanhomies. My apartment is not big (60 sqm) but it has multiple rooms and objects, so for me it's important that it has good object detection, and due to cats it can clean up the floor well. See the attached picture for reference. It will find the new location and dock without issues. The update went ok, robot announced that the firmware was installed, but the message in the app said that it failed. I pinged Roborock support and even shared a video and they Sep 21, 2020 · It’s all about #Roborock# products Q&A here. When It Acts Like It Can’t See. Relocate the base before you start the cleaning job. Seems it does not have a dust bin sensor and notification when the bin is full?? Then… what happens when the bin is full? how do the users help when the bin is full DURING cleaning. How I did it that imo is the fastest way is take out the robot from the dock, move the station to a place where furniture is not shifting much, place the robot about 1 meter facing directly at the station and tap on Home button, make sure it positions itself in the Check if the rubber seals are in position or not. First of all, this is mains power so don't do this unless you are competent. Apr 18, 2022 · It’s all about #Roborock# products Q&A here. I would tell Google Home to dock the Roborock, and it would then dock no problem (odd). When Your Roborock Stops Mid-Clean Nov 19, 2021 · Hi, thanks for reaching out. Check Clean Water Tank placement or refill as required. Auto-Emptying will not be triggered if the robot returns to the dock without cleaning. Thank you. It starts creating a new map, finds the dock and docks ok. Please make sure robot is not in DND mode. ) The robot is simply not sitting properly on the dock. Let me know if this worked for anyone else. Both Dreametech and Roborock are part of the Xiaomi Ecochain, so they generally borrow designs from each other. but nothing worked. So the machine is not able to detect the docking station & keeps roaming around the whole house. Check if the local voltage meets the requirements listed on the dock. The vacuum would always return to dock automatically when reaching 20%, but all of a sudden stopped doing that. does it return to the dock when the bin is full? Dec 3, 2022 · Read Also: Roborock Not Charging. Jun 19, 2023 · Indicator Light Not Turning On: If the indicator light on the charging dock is not turning on when the robot is docked, it could indicate a faulty charging dock or a damaged motherboard. Secondly, the mains filter caps store power for an extended period of time - as I found out when a stray scre The issue is not corrected by setting the dock to the maximum setting. i've tried all the steps mentioned in previous posts with no luck. After that docking was always successful on vacuum and mop side. When I eventually released the reset button all three lights flashed on the robot and the blue Wi fi light, so I quickly connected to WiFi with the app and it seems to be working. If the problem is occurs still occurs, would you please copy all the info ( pic as a reference ) and send the details about the issue and invoice of the robot S5 to our support@roborock. Havent tried it, ordering a new one. , are welcomed! Dear community, I found out two times now, that the robot is not emptying the collected stuff after some vacuum sessions properly even when the action is actually happening. The light is not on when the robotock is not on the charger and not when it is on. Otherwise, the device might not be in charge mode. I only had the basic charge dock which came with the Q7Max, and then got the Auto Emptying Dock usually paired with the S7 and it all just works. May 22, 2020 · It’s all about #Roborock# products Q&A here. Make sure the mop cloth is saturated before attaching it to the vibraRise mop cloth mount; 2. Roborock tech support asked me to do a video that included showing the dust bin before and after docking and emptying from 1m out. Then let the robot start from the dock, and then wait util it's about 1 meter away from the dock, then press the dock button to let the robot go back to dock. My S5 paused and returned to dock at 20%. com? Jun 5, 2023 · The Roborock didn't charge anymore, the power supply board is down (20v 1. Otherwise, Auto-Emptying will not start in DND duration. Changed the charging socket, moved docking station to a different location. I have Roborock S7 since June 2021 and after coming home few days ago, I found out that the robot is not charging. After that it loose drops of water found out its carbon on the elastic nozzle in the middle redirect water not dropping properly. May 1, 2021 · my roborock after motherboard replacement is unable to find its docking station. 8_002034. Despite only having about a 7 square metre space to finish cleaning the S5 had to recharge to 80% before it would continue to clean the 7 square metres. Roborock is a brilliant device. I am using the Roborock app firmware version 02. Starting off of the dock is no better. So it just pulls air between the dock and robot. 5m and 1. Jul 13, 2020 · @RR_Support: Thank you for the reply. When the mop is wet from the start the floir will also get wet, but it will become less and less wet. I had this issue. " I've tried resetting the wifi and the same issue keeps happening. Sometimes it would work, sometimes would only partially empty the bin, sometimes it wouldn’t empty at all. My budget is around 500 EUR and I'm not sure if the Roborock S8 is going to be fine without the auto-empty dock station. See full list on vacuupedia. As recommended ,I did "Wash the mop" over 10 times. I tried to run the robot the next day and it was off. Once it returned to the dock, I haven't had an issue since. You could disable DND mode to have a try. 15. More often than not this page shows when trying to access my vacuum. Check if the Auto-Empty Dock is working. Welcome to the Ender 3 community, a specialized subreddit for all users of the Ender 3 3D printer. Jan 27, 2022 · Not working Adriana 01/27/2022 19:41 196 0 0 I have an s5max robot and it stopped working, no lights are on when I want to load it I suppose that the system may have been flooded because it was cleaned because it entered a dirty area. Oct 12, 2021 · The Roborock Auto Empty Dock comes with a new dustbin for the Roborock S7. It mopped the area and successfully returned to the dock. Even if this won't be too accurate, robot should sense the dock once near by. Please check if “Disable Auto Emptying” is toggled off under “Customize Do Not Disturb Mode” setting. (check air hole, wet map, turn off carpet mode, etc) May 22, 2020 · My S5 that I purchased last year is not working. Not a ton of space around it, but at least it was a hard surface! The S7 now docks perfectly. Your roborock charging dock may not work if it’s not aligned properly, so ensure proper alignment with the charging plates on the vacuum unit and the dock. 1. Persistent Charging Issues: If you have tried all the troubleshooting methods, and your Roborock vacuum cleaner is still not charging, it might be a sign of a I have a different Roborock dock but I was having similar issues with the empty function. Auto empty dock just seems dumb for the price they charge, and you still have to worry about getting bags for it. Join the unofficial community where you can discuss Roborock products. (check air hole, wet map, turn off carpet mode, etc) I have similar problem with my s7. Sep 20, 2020 · Try to change the dock's position to a more central area of the house, power off the roborock, then power it back on and make it return to dock. I re-docked it and just pressed the reset and held it for about a minute. com/roborock-cant-find-dock/#10-roborock-has-stopped-workingIf your Roborock can’t find it’s dock, then ma Apr 18, 2022 · It’s all about #Roborock# products Q&A here. 3. . If your robot vacuum acts like a bat in broad daylight—bumping into furniture—it might be a sensor issue. If not already have the vacuum dock itself, don’t push it into the dock and try to run the empty dustbin cycle. The auto-emptying process won't happen if it's in DND period. net Hoping someone can shine some light on this so I don't have to try and deal with Roborock's customer service. Kindly double confirm if the cable and the slot of the dock are well connected. Dec 23, 2021 · 1. Similar problems with my s7. Ease fix for everybody, so no design flaw for me. There’s no documentation and there’s no tool in the app to “force” an empty. How to Fix: A way you could get it to still get all the dirt is set it to run another schedule every day after your do not disturb time, maybe like in the afternoon. My guess is that when on carpet, the IR sensor is not quite aligned when docking backwards. The biggest difference to the Roborock Q Revo is that they do not use the exhaust to help shove the dirt through the bin like the Dreametech does. After switching the dock’s location, try creating an entirely new map before you perform your next cleaning. I manually place it back on the dock and the light on the dock stayed on. I have pulled & put back the power cord again. Here are some troubleshooting steps. It also may not work because of unclean ports, so ensure the charging ports are clean. Normally it should be flat and down. Please kindly double confirm if the cable and the slot of the dock are well connected Mar 10, 2021 · Hey . May 23, 2023 · 1. Only way to know now is by checking the app. 4. Additionally, make sure to remove the plate covering the inlet. Factory resetting did not help. Ensure that the mop cloth is well attached to the VibraRise mop cloth mount; Auto-Emptying won't start if you manually put the device on dock. Bag is near empty, I've checked and cleaned the docking station tube to the bag, cleaned the robot all round, etc, etc Just not reliable, not sure what else to do at those point but check the bin everyday and manually empty it occasionally when it fails. May 18, 2021 · I put charging dock at 1st floor, I just moved Roborock S5 max to 2nd floor and let it clean. This has never happened before. I think it may worth it if you have pets that shed like crazy, maybe a Persian cat for example. SOLUTION: Roborock wants a HARD SURFACE to dock properly, and it appears that the "clean the mop" function even more so. You won’t be able to create a good enough seal between the vacuum and dock for the empty dustbin cycle to work. Just bought Roborock S8 plus ultra. I turned it on and cleaned the house but when it returned to the base it would not dock and didn't empty the bin. Now, your Roborock S7 can clean for up to 8 weeks, while Intelligent Dust Collection algorithms adjust emptying based on your use. Das Dock sollte an einer Wand aufgestellt werden, mit mindestens 0,5 m Abstand auf jeder Seite und 1,5 m vorne. Please make sure the vacuum power is not in quiet mode. inside the dock dust bin/container I found a small filter piece that was absolutely caked in dust/debris. Sep 28, 2021 · Sometimes it’s working for 5 minutes and suddenly it stops with both indicator lights blinking. Provided you are not always having a massively overfilled bin, it should be fine. I’m really hoping they didn’t screw up with the replacement brush engineering (Roborock said in the email they had to make the brush more durable from the reports of tearing) and it makes it not work with the bin flow. Randomly it will start working but not for long. I would have thought there is some light indication to show the vaccum is docked properly and charging . Here, enthusiasts, hobbyists, and professionals gather to discuss, troubleshoot, and explore everything related to 3D printing with the Ender 3. This just happened to me for the first time in 5+ years with an S6 Max, and I thought I tried everything but re-mapping (which I really, really did not want to do). And of course make sure the dust bag isn’t full and and what not Feb 27, 2021 · My dock charger stopped working all of the sudden. The other day just by chance I wanted to check how the dust bin on the Roborock was (you can check it by just lifting the plastic cover check my first picture). Oct 22, 2021 · I updated to the latest firmware today and since then am not able to make the robot work. After it cleaned the 2nd floor, it could not stop finding charging dock after going back to starting point , it just went around to find charging doc. It is so stupid the new S7, you place it in the front of the dock, and it still can not find it. I've tried moving the dock every which way, raising the back a small amount by propping it up, propping up Nov 5, 2020 · If the issue happens, you can try and bring the device back to the dock. May 17, 2021 · Hi, Thanks for reaching out. Creating a new map did not help. The indicator light on top of the dock should be solid on without the robot and off with the robot placed on it. Jan 15, 2023 · I bought my parents a Q7 for Xmas working great for two weeks then it will not dock anymore when it goes to dock it's just bounce out of the dock trying a couple of times and just goes around the room and just stops in the middle of the room Jan 15, 2023 · I bought my parents a Q7 for Xmas working great for two weeks then it will not dock anymore when it goes to dock it's just bounce out of the dock trying a couple of times and just goes around the room and just stops in the middle of the room Dec 12, 2019 · When I try to use the mihome app to send the vacuum to clean a specific room, it initially acts like it's working, only it pauses shortly after leaving the dock, spins around and says, "Could not reach the specified room, going back to the dock. I found that moving the dock to hard surface fixes the issue. See the video below. On Edit Rooms screen tap on Re-split rooms and it should colour the whole map For moving the base there are several ways to do it. Jun 30, 2020 · Hi, I'm finding the smart top-up feature is not working. 5. A month after use, the mop bracket stopped dispensing water. Can you advise what I can do? I am not able to update my firmware as the battery remains less then 20%. 2a)So i replace it by a laptop charger acer 19v 4. Mar 13, 2023 · I've read several threads here with no answers from RoboRock that solve the issue. I finally moved the S7 to a spot with linoleum. I can still start a clean but can't select a room or do any map stuff. Check if the floater on the water filter is stuck or not. Finally, check that the battery is also placed correctly in the vacuum. What should I do If the LED status indicator light on the docking station is steady red? The following applies to Empty Wash Fill Dock and RockDock Ultra: Check and correct installation of the dustbin or dust bag. 2, Sorry that we can't tell details about it as it seems no specification under the link. Why Auto-emptying is not working? Why the LED status indicator light on the dock is steady red? Why there’s no hot water coming out when washing the main mop/Why the mop doesn’t feel hot after washing? What can I do if the robot fails to get itself docked properly on the Auto-Empty Dock after cleaning? 1. You can ask all the product questions and we’ll help you deal with them as fast as we can. All is completly dry. Please push the cable head into the slot at bottom of the dock very hard. Mar 10, 2021 · Hey . As its a public holiday here I got out the toolbox and got stuck in. If no, you may need to remap the house : Oct 22, 2020 · The robot returns to the dock quite quickly actually - regardless of how far away from the dock it starts, the actual docking is not the problem. Sep 9, 2020 · Please check if the dock charger is working or not. When this happens, the app shows my S5 Max is offline I can’t turn it off Both power and docking buttons don’t work . Roborock S7 working on daily mop cleaning level for more than a year without problem. Oct 21, 2022 · Though if that is the case, then you will have to move your dock to a newer location with a 0. I did and also replaced the bag. Watch the vacuum and pause it when it's close to the dock (ideally within a meter or so). I think China has a G10 unit that has an auto mop cleaning dock. We also encourage. Scratch with nails the carbonate off and working again for some months. If there're some stains or rust on the charging contacts on the dock or underneath of the robot, please use a piece of cloth moistened with alcohol solution or an eraser to remove them. Oct 22, 2020 · When the clean is finished or if I pause cleaning and move it to the main floor and tell it to return to the dock it goes into positioning mode but fails to recognise and load the main floor map. If the Roborock is not correctly aligned and is not touching the charging contacts, then it won’t be able to draw enough power. Identify the panel that holds the big fan that empties the dock (metal plate looking thing), remove the panel that covers up one of the screws, remove the panel. I cleaned out the wheels and everything else, but still get the same problem. 2. Then it will leave the dock, vacuum for like 2 minutes, then return and suck out all the dirt from the night before. Tried restoring the maps and no luck. And repeat. It looks like water doesn't pumping from the dock's water tank at all. This needs to be addressed. see the attached picture for reference. Remove power supply, following cables to their ends, insert new one, paying attention to where the dock empty fan's colors line up to, put it back together in opposite order. Mar 6, 2022 · I woke up in the morning and the S7 was off its dock. The very first Xiaomi vacuum was managing it much better. Originally my dock was located in carpeted area. Besides, you can also check the following: We have a version 6 & all of a sudden the docking station’s light is not working. But the dock is still pumping it with electricity trying to reach 100%, which warms up the battery and wears down the battery? So one temporary solution is to manually unplug the dock once the robot is charged to those +-70%, and the only definitive solution is a new battery? not the auto empty dock for sure. I ran the “full” clean cycle, and the RoboRock spun around for a bit and moved about, and then dock map appeared in the app with the dock in the right position. The robot still works, had about 30% battery left, but it's not charging when put on the dock. Move robot away from dock and reboot it by pressing and holding power button. Even if you’ve placed the dock correctly, there is no harm in trying out a different spot. The S8 Pro Ultra can find then dock just fine when returning to charge or empty dust bin. It has also previously had no problem with finding the dock for washing the mop, and has only recently gotten that problem. Been happening for the past week or so. I did some basic troubleshooting - cleaned the connectors, tried connecting the dock to a different socket ect. I then have to manually restore the main floor map. Hi All, I was having the same issue on my brand new S8 pro ultra. Jun 16, 2020 · My Roborock S5 is not working and shows up no light. 74a, and it's perfect ;)#CDZ11 Jun 29, 2023 · Check the docking station and power cable, and ensure it's charged and turned on. Roborock auto-empty dock works with dustbag or cyclone, turning bin emptying from a regular chore into an occasional one. ? how does it work with the auto empty dock. Check if the plastic film covering the location beacon of the Auto-Empty Dock is removed. Just picked up the S6 Max. This is what is used to suck the dirt out of the Roborock Dec 30, 2022 · It’s all about #Roborock# products Q&A here. You may need to order the original bag. gynpw axwbcp qcmvd eklmel xtgo ysxkb ovyjlm hyexraf wberl hrhcz